Technical Help Desk


FOR OVER 37 YEARS, KEYSTONE HAS BEEN DELIVERING SOLUTIONS FOR ALL TYPES OF MEDIA AND TECHNOLOGY NEEDS. With us, you know you are getting a solution backed by technical know-how and experience. Our highly trained team is ready to deliver custom solutions to you.

We provide a transparent technical Help desk. You can follow along every step of the way. We track your calls and generate reports so that you know exactly what is going on with your business. We dispatch highly trained technicians that have decades of experience to ensure your job is done right the first time.

Our white label service is customized to fit your needs. We provide emergency dispatch, field service support, event support, ongoing customer service support, and everything you need to keep your business running smoothly.

What does having a help desk services mean to you?

At Keystone, it means having a talented and experienced person to call that can help you with the your specific problem.  It means knowing that you have an expert you can rely on that knows your business and can help when you don’t know where else to turn. It means that you have over 35 years of experience on-call, ready to make your problems disappear. It means you have a solution, when and where you need it.

From one-time or occasional event support, to ongoing customer service and technical dispatch and beyond, Keystone’s help desk solutions provide the answer to all of your support needs.  We support digital signage networks, internal corporate communications networks, video conferencing networks and satellite broadcast networks.

What do you get?

  • Customer Service
  • Emergency Dispatch
  • Field Service Support
  • Application Support
  • Event Support

Get to know the key players of your Keystone team. They are here to serve you, and make sure you get the most out of your keystone experience.

Keven Cahoon, CEO – Keven came to Keystone in 1998, with 17 years of sales management experience and 6 years in the satellite business. In 2007, he structured a kevenbuyout of the Enterprise Services Business from France Telecom. From there he has grown and evolved Keystone from a provider of satellite services to a full managed services provider. Keystone now provides services to over 12,000 sites and is on track to double that this year. Keven’s philosophy is to always surround himself with great people, and to always put the customer first.

Steve Stringham, Operations Director – Steve has spent the last 24 years in technology. He stevehas been with Keystone for 10 and a half years, moving from IT management to Head of operations. He has experience with many different technologies, has multiple IT certifications and a broad skill set. His current focus has been on managing teams, improving efficiency and expanding Keystone’s technology footprint.

danDan Miles, Controller – Dan came to us with over 15 years of accounting related experience. A graduate of University of Utah with an MBA in Accounting, Dan’s experience ensures that our finance Department is in good hands. As our newest Controller, Dan ensures accuracy and presentation of our financial statements, and helps oversee the financial department’s day-to-day operations.

Mike Mullineaux, Mike has been in the telecommunications and broadcast fields for overmike 30 years. He began his career at Overseas Telecommunications Inc. (OTI) in 1988 as a satellite earth station manager in Chicago, Illinois. He has held a variety of technical
management positions with several major service providers. He has a diverse background in audio, video, data networking, satellite
communications and project management.

jenniferJennifer Elliott, Content and Graphic Design Manager- She has spent more than a decade working in film, for some of the nations most prominent politicians, and for companies who did millions of dollars a year in online merchandising. At Keystone she has done work for Intel, Insight, Ingram Micro, and MYE among others. Her experience doing a bit of everything is serving her well with Keystone’s diversified and ever-growing needs.

Kregg Mowery, IT Manager – Kregg has being developing data system back ends since kregg2005, and been at Keystone since 2008. His many contributions to Keystones improvement have included data access portals, data integration with customer systems, automations programing and distribution software. Kregg is a graduate with a Masters degree in Computer Science and Programming.

christeneChristene Winter, Customer Service – After earning her certificate in technology and accounting from LDS Business College, Christene has spent 10 plus years working in accounting and customer service. She worked directly with clients to manage their accounts and assist them with anything they may have needed. She considers client relations her strong suit and always ensures the customer finds their solution. She is a valued member of our team for her strong communications skills and her patience with problem solving.

Chad Young, Customer Service – A math major, Chad uses his cool head and experience chadwith logic and applies that to his work. As a customer service representative he is known to be positive and helpful, and can always be relied on to step up and take charge. Chad has several years of experience working directly with clients and uses his math skills to solve problems efficiently and correctly. Chad looks forward to working with you.

markMark Eldredge, Customer Service- Mark has worked in sales and client relations for the last 5 years. His experience allows him to provide quick and smart solutions for Keystone’s clients. He is known for his patience, his bright attitude, and his stellar ability to serve clients and ensure their satisfaction. Here at Keystone he is relied on to find smart and quick solutions for all of our clients.